Letter received yesterday from Allstate, which provided landlord's insurance on our Northville house during its years as a rental. (That would be the house we sold six months ago, incidentally.)
Dear Former Customer:
We're writing because, due to a processing error, we did not send you a policyholder disclosure document entitled "Notice of Terrorism Insurance Coverage" (AP3337-2) while your Landlord's Package Policy was active. The endorsement contains important details regarding Terrorism Coverage.
We apologize for this error. To correct this, we have enclosed the endorsement document in this mailing for your reference. Also, this issue did not affect your insurance premium at any time your policy was in force.
Thank God, now I'll be able to sleep at night.
At least once a week, sometimes twice, for the past couple of months, Comerica Bank (home to my late father-in-law's trust fund) calls the house during the day, when everyone except unemployed losers (e.g., me) is at work. The conversation is always the same:
CB: "I'm calling from Comerica Bank. May I speak to James Gillette?"
ME: "James Gillette was my father-in-law. He passed away in 2009."
CB: "Okay then, may I speak to Jack-quezz Gillette?" (Jim is a trustee on the account.)
ME: "JACQUES is not here at the moment. May I take a message?"
CB: "No, no message."
Is it just me, or is it a little odd that not a single Comerica rep has apparently ever reported to a manager that James Gillette is deceased? Or that word of his death, for which Jim provided documentation to the bank, hasn't filtered down from above?
Not to mention that none of the reps responded to the news of Jim, Sr.'s death with even the automatic "I'm sorry" that good manners suggest when one individual tells another--even a stranger--that a family member has died. Apparently it's more important to stick to the script in corporate America . . .
3 comments:
that phone call is not strange at all to me...lots of people never say sorry about my husband and the calls are a lot stranger. :)
A couple years ago during the credit craziness we got a valid credit card in the mail for Selma Herman. Gayle's mother has been dead for over twenty five years!!
A credit card for someone who's been dead for over 25 years?! What was the credit card company doing, combing the Social Security death rolls for new names? Unbelievable . . .
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